User profile plugin issue

[Mohammad Garrah]

User profile plugin does not display the org chart.

It is stuck on calculating org chart.

[Ellen Feaheny [AppFusions] · Accepted solution]

Also the Enterprise Directory and Org Chart plugin blogged about here:

http://blogs.atlassian.com/2012/09/marketplace-monday-enterprise-directory-and-org-chart-for-confluence/

You can get a license from AppFusions direct info@appfusions.com

It is fully supported!

[StephanieC]

The issue was handled within our support.

Please check if these points are matched:

• Is the most recent version of the User Profile Plugin installed? If not, which version do you use?
• Which version of Confluence do you use? Is it compatible to your User Profile Plugin version?
• Is there a profile field of tyope "User"?
• Is the org chart configuration set to this field?

If these conditions are complied, we recommend the following strategy:

• manually start the job for OrgCharts (section Administration - Scheduled Tasks)
• check, if the chart is displayed correct

If the problem continues, we need your log file of the application to analyze your problem. Please provide the Confluence log file, following these instructions: https://support.communardo.de/x/N4GhAQ .

I hope this helps to solve your issze. Otherwise please do not hesitate to contact me again.

Cheers,

Stephanie Hoffmann

[Bruna Griebeler]

Is hard to point what's happening without the logs.

I suggest you to search on the logs something related to the chart and post it here. Also you can create a support ticket so we can further investigate this.

Cheers!

[Stefan Eike]

Confluence can generate org charts automatically? Really? Which plug-in do you use?

[Mohammad Garrah]

user profile plug-in.

Its not for free.