User profile plugin issue

User profile plugin does not display the org chart.

It is stuck on calculating org chart.

5 answers

1 accepted

Also the Enterprise Directory and Org Chart plugin blogged about here:

You can get a license from AppFusions direct

It is fully supported!

The issue was handled within our support.

Please check if these points are matched:

  • Is the most recent version of the User Profile Plugin installed? If not, which version do you use?
  • Which version of Confluence do you use? Is it compatible to your User Profile Plugin version?
  • Is there a profile field of tyope "User"?
  • Is the org chart configuration set to this field?

If these conditions are complied, we recommend the following strategy:

  • manually start the job for OrgCharts (section Administration - Scheduled Tasks)
  • check, if the chart is displayed correct

If the problem continues, we need your log file of the application to analyze your problem. Please provide the Confluence log file, following these instructions: .

I hope this helps to solve your issze. Otherwise please do not hesitate to contact me again.


Stephanie Hoffmann

Is hard to point what's happening without the logs.

I suggest you to search on the logs something related to the chart and post it here. Also you can create a support ticket so we can further investigate this.


Confluence can generate org charts automatically? Really? Which plug-in do you use?

user profile plug-in.

Its not for free.

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