I have a user who shows up in the users list, has a user profile, but doesn't show up in the People Directory or when I use the @Usermacro. How do you approach troubleshooting this type of issue?
You can try going to the user profile directly http://<confluenceurl>/users/viewuserprofile.action?username=replaceUsername this will trigger the indexer for this particular user and it might show up.
If that doesn't solve, please try reindexing Confluence from scratch, and this should fix your problem.
The People Directory is generated by the table content which contenttype is USERINFO:
select * from content where contenttype like 'USERINFO';
You might want to check if the user is set there.
Also, check if the user is appeaing as deleted or disabled:
Check here for more info.
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