User not showing up in People Directory

I have a user who shows up in the users list, has a user profile, but doesn't show up in the People Directory or when I use the @Usermacro. How do you approach troubleshooting this type of issue?

2 answers

1 accepted

This widget could not be displayed.

Hi Colin,

You can try going to the user profile directly http://<confluenceurl>/users/viewuserprofile.action?username=replaceUsername this will trigger the indexer for this particular user and it might show up.

If that doesn't solve, please try reindexing Confluence from scratch, and this should fix your problem.

Best regards,

Felipe Alencastro

Rebuilding the indexes did the trick. Let's hope that this isn't a regular thing to do. :)

This widget could not be displayed.

Hi Colin,

The People Directory is generated by the table content which contenttype is USERINFO:

select * from content where contenttype like 'USERINFO';

You might want to check if the user is set there.

Also, check if the user is appeaing as deleted or disabled:

e.g.


Check here for more info.

@Bruna- the user does appear in the content table. Neither of the two queries shows the user. Any other ideas?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 17, 2018 in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

554 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you