User Can't Edit in Office.

Hello,

We have a user within our Confluence instance that isn't able to edit documents when she clicks on the edit in office button. The only thing attached to the page is a single word document. She was able to do this as of last month but then on January 16th her ability to use this feature was gone. I had her go back and click on one of the previous word documents she was able to edit in December and her ability was gone there also. She is in the confluence-user group and that group has permission to view, add and restrict pages, add comments, and add attachments to the space. Other fellow employees that work around and edit these documents don't have any issues with this. They all are confluence-user group.

 

The error I am seeing in the log file is this:

2015-01-20 12:45:01,884 WARN [http-nio-8543-exec-19] [atlassian.seraph.auth.DefaultAuthenticator] login login : 'user' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2015-01-20 12:45:04,490 INFO [http-nio-8543-exec-12] [confluence.security.login.DefaultLoginManager] recordLoginFailure
Failed login attempt for user 'user':
  Request URL: url
  User-Agent: Microsoft Office Protocol Discovery
  Remote Address: n/a

 

So am I missing something here or what? How come other employees in the same section can use the edit in office functionality but just this one user can't?

Any information or help on this issue is greatly appreciated. If need more information just ask.

1 answer

Hello Derek,

 

Sorry to hear that your users are experiencing some issues with in office edits. There are some restrictions that can cause this. In this situation it is only affecting one user. This leads me to believe that something has changed for this specific user. Now if the permissions are configured correctly this means that the issue may be due to WebDAV. This means any part that makes the connection to Confluence. I suggest asking the user what has changed on their usage since Jan 16th

 

Please review this article as it goes over the restrictions that WebDAV has. For example you will be unable to make these changes via Chrome web browser.

 

https://confluence.atlassian.com/display/DOC/Editing+an+Office+Document+from+Confluence

 

Also I suggest reviewing your server side WebDAV logs as they be more informational that what Confluence is currently providing.

Thanks for the reply Tin. Here is some more information that I have for you and not sure if it will help with resolving this issue or not. Confluence v 5.5 Authentication is through our Crowd Server. We have that set as the first option in the User Directories. I checked with our security group that maintains our Active Directory and there hasn't been any changes made to the specific user. And as stated above, the user can and is able to log in to Confluence. When she clicks the "Edit in Office" button for a Microsoft document and asked again for her credentials is when the process fails with the error: 2015-01-21 14:29:59,411 WARN [http-nio-8543-exec-14] [atlassian.seraph.auth.DefaultAuthenticator] login login : 'user' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie. 2015-01-21 14:29:59,427 INFO [http-nio-8543-exec-23] [confluence.security.login.DefaultLoginManager] recordLoginFailure Failed login attempt for user 'user': Request URL: url/editinword/75991370/attachments User-Agent: Microsoft-WebDAV-MiniRedir/6.1.7601 Remote Address: n/a The user can click on the document and save/open the file that way, but just an inconvenience since she was able to use the edit feature. I had her send the link of the page to an employee that sits by her. That employee had no issues when asked for credentials to edit in office. She is using IE11 as her browser. IE11 is widely used throughout the organization and she is the first one that has mentioned anything regarding this issue. And where would I be able to find our WebDAV logs at? Thanks for the help.

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