Upgraded to 5.9.5

Do we need to update licenses when we upgrade to 5.9.5 (from 5.8.4) ?

1 answer

1 accepted

No, the current license you have will work. Your license pays for the amount of users you can have, not the version of Confluence you use. You can upgrade whenever you want if you have a hosted version.

the funny thing is, the SEN number I see now on DEV after the upgrade - doesn't match our SEN number I see under our Atlassian licenses. When I try to submit a support request and enter this SEN number - I see the following message -

This license is for a different product ('plugin').

I updated license again with developer license number - it doesn't change anything...

Try going to https://my.atlassian.com/product and getting the developer license from there. Every time I have upgraded our instance the license just carries over so I have not experienced this issue.

Tried... I reapplied the developer license again (just in case) and still get the same SEN (unknown to support)...

and this number looks like evaluation number - "SEN-L***** ", but support information listed correctly till next year..

 

 

I do know when I go to create a support ticket that only my production instance shows up and not my developer instance. Do you also have a production instance or just a DEV instance?

we have both dev and prod, but upgraded only dev today.

Our Gliffy diagrams don't get edited either from view mode or edit mode (after upgrade), so was submitting a support request. And noticed that our SEN is not found (when I submit a request, I usually provide SEN number)

I would use your production instance to create the support ticket if it works and then mention in the description that you are also having issues with the license on your DEV instance. At least this way you can in contact with someone there.

right. Alex, thank you very much for all your help!

Will wait from support now..

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