Upgrade from v3.5.3 to 4.0.4 failed to shutdown service

Hi,

When upgrading the current version on the machine to the latest one, it gave an error Confluence failed to shutdown. Please kill the process manually before proceeding.

I checked the service and it was stopped. Previously it was running.

I also tried to stop the service before running the upgrade and it gave the same message.

I checked the machine log and there's nothing there.

Thanks,

Huy

2 answers

Since you talk about services, you must be on a Windows server, right?

Even though Windows is telling you that the service is stopped, I would check the process list anyway to check if there are any Java processes running. It might be that there is still a Confluence process running. If more then one Java process is running, then it is difficult to determine which one is Confluence. The best option is to set the Confluence service to start manually and then restart the server. Now Confluence is defenately stopped. Now try to rerun the upgrade tool again.

FYI: this cmd line entry does the same listing in windows:

WMIC /OUTPUT:C:\temp\ProcessList.txt PROCESS get Caption,Commandline,Processid

Then open C:\temp\ProcessList.txt and kill the process. A tool like the MS sysinternals is real usefull here. (http://technet.microsoft.com/en-us/sysinternals/bb896653)

But Sander's advice defenately does the same :)

Thanks for the suggestions.

It's Windows Server. I tried rebooting the machine and setting the service to manually but still getting the error message.

I have also downloaded MS Internal. Did not see any process coming from that particular folder.

Not sure but the server also have Crowd, Jira and Crucible/FishEye.

It's authenticated using Crowd.

Thanks for the suggestions.

It's Windows Server. I tried rebooting the machine and setting the service to manually but still getting the error message.

I have also downloaded MS Internal. Did not see any process coming from that particular folder.

Not sure but the server also have Crowd, Jira and Crucible/FishEye.

It's authenticated using Crowd.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

1,187 views 4 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you