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Upgrade from 4.1.2 to 4.2.3 results in timeouts when trying to save comments.

Matthew J. Horn Jun 13, 2012

I recently upgraded to Confluence 4.2.3 from 4.1.2. I know there are changes in the ways comments are handled. However, when I try to add a comment by using the Quick Comments feature, the browser will hang for about 10 seconds and then display the following error in a little popup:

Failed to save the comment: timeout: timeout

Specifically, this happens after I enter the body of the comment and click the Save button.

1 answer

0 votes
Paul Curren Atlassian Team Jun 19, 2012

Assuming your server isn't overloaded and genuinely timing out, then it sounds like there is a problem somewhere.

Is there anything relevant in either your javascript console on the browser or the server log?

Matthew J. Horn Jun 19, 2012

A server restart solved the issue. All the comments I had tried to add when experiencing the timeouts were "flushed" and appeared on the page after the restart.

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