Upgrade from 4.1.2 to 4.2.3 results in timeouts when trying to save comments.

I recently upgraded to Confluence 4.2.3 from 4.1.2. I know there are changes in the ways comments are handled. However, when I try to add a comment by using the Quick Comments feature, the browser will hang for about 10 seconds and then display the following error in a little popup:

Failed to save the comment: timeout: timeout

Specifically, this happens after I enter the body of the comment and click the Save button.

1 answer

0 votes
Paul Curren Atlassian Team Jun 19, 2012

Assuming your server isn't overloaded and genuinely timing out, then it sounds like there is a problem somewhere.

Is there anything relevant in either your javascript console on the browser or the server log?

A server restart solved the issue. All the comments I had tried to add when experiencing the timeouts were "flushed" and appeared on the page after the restart.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

818 views 40 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you