Upgrade failed from 5.7 to 5.7.1

[Neal Culiner]

I was running 5.7 on Windows Server 2012 R2 (x64) and just updated to 5.7.1 and now my site http://wiki.nc-software.com does not run.  I get a page with an error of $soyTemplateRendererHelper.getRenderedTemplateHtml("com.atlassian.auiplugin:aui-experimental-soy-templates", "aui.page.header.soy", $templateParameters) 

How do I resolve this?

Thank you.

[Neal Culiner · Accepted solution]

I followed those steps after googling the error and finding https://confluence.atlassian.com/display/CONFKB/Comment+Box+Disappears%3A+%24soyTemplateRendererHelper.getRenderedTemplateHtml

It did not resolve the issue.

In just now trying this again I took a look at the confluence log file and noticed a few I/O permission errors.  I made a few changes to permissions and the service account and now it's running again.  

Thank you.

[Eduardo Mallmann]

Hello Neal,

I saw you've raised a ticket with us, so I'm answering the same steps here:

From the logs you've pasted to this ticket it seems to be related to the soy-template plugin not being enabled. Having said that, please follow the steps below to fix it:
1. Shutdown Confluence
2. Backup your database
3. Run the following SQL query against your application's database (this will set all plugin modules back to their default enabled/disabled state, so be sure to check that all plugins are functioning as expected, especially the HTML Macros if you have them enabled):

UPDATE BANDANA SET BANDANAVALUE='<map/>' WHERE BANDANAKEY='plugin.manager.state.Map';

4. Delete the following cache folders:

<confluence_home>/plugins-osgi-cache
<confluence_home>/bundled-plugins
<confluence_home>/plugins-temp
<confluence_home>/plugins-cache
<confluence_home>/bundled-plugins_language

5. Start Confluence. The cache folders will be recreated and the plugins will be rebuilt
6. Check if all your plugins are working as expected

In case you're not sure where the _<confluence_home>_ directory is located, please refer to this documentation: https://confluence.atlassian.com/display/DOC/Confluence+Home+and+other+important+directories

I hope it helps!

Eduardo