We recently upgraded to 6.2.3 and found that 'Recently Viewed' and 'Recently Updated' links on the new sidebar take nearly 10 minutes to load? This is not acceptable for our users but seems it may have something to do with how we setup our SSL where our loadbalancer does the SSL offloading... Has anyone else experience this? We can see an error in our log but not sure if related ERROR [AtlassianEvent::CustomizableThreadFactory-1] [renderer.internal.http.HttpClientFetcher] f
etch Unable to perform a request to: https://xxxxxx.xxx.com/rest/gadgets/1.0/g/messagebundle/en_GB/gadget.c
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.
provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
In order to correct the SSL error you're experiencing, have a look at this article:
I cannot say for sure if that is what is causing your performance issues, but please give that a try and let us know how it goes and we can proceed from there.
Let us know if you have any questions!
Thanks Shannon, we were able to resolve the issue in the log by ensuring we had the certificate in the JDK truststore as we had it in the incorrect place. However, we still are having issues with these links taking a long time to load even with increased JVM - we are looking at how our loadbalancer is setup.
Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs