Undesired e-mail notifications for some users

In the cloud instance I am using, one user is complaining about being notified by e-mail for every single page edit.

We checked and double checked settings and we have e-mail notifications enabled for:

  • Recommended updates
  • New followers

We do not want to turn these of, but want to stop the "Spam" caused by any page edit.

I (system adminstrator) have the same settings and it is working as intended. What could be the issue?

Thanks

Maarten

1 answer

1 accepted

0 votes
Answer accepted

Page edits are sent if you are watching a page or a space containing that page.

Can you please double check the "Watches" tab under the user's profile / settings 

community_watches_answer.jpg 

Moreover, at the bottom of the email , you should find a link to "Stop watching" the page or the space. 

stop_notifications.jpg

Hopefully this helps alleviate the spam :)

Have a great day 

Thank you very much.

Indeed the user was watching all activity for one space. It is unclear how that was activated relatively from the beginning.

Hope that solves it.

Regards

Maarten

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

259 views 2 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you