Undesired e-mail notifications for some users

In the cloud instance I am using, one user is complaining about being notified by e-mail for every single page edit.

We checked and double checked settings and we have e-mail notifications enabled for:

  • Recommended updates
  • New followers

We do not want to turn these of, but want to stop the "Spam" caused by any page edit.

I (system adminstrator) have the same settings and it is working as intended. What could be the issue?

Thanks

Maarten

1 answer

1 accepted

0 vote

Page edits are sent if you are watching a page or a space containing that page.

Can you please double check the "Watches" tab under the user's profile / settings 

community_watches_answer.jpg 

Moreover, at the bottom of the email , you should find a link to "Stop watching" the page or the space. 

stop_notifications.jpg

Hopefully this helps alleviate the spam :)

Have a great day 

Thank you very much.

Indeed the user was watching all activity for one space. It is unclear how that was activated relatively from the beginning.

Hope that solves it.

Regards

Maarten

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