Unable to use JIRA pie charts in Confluence

Hi Everyone,

in our Confluence I edit a page and then

2. Click Insert => other macros

3. Find JIRA Chart:

and Importing Pie Charts does not work. Importing other charts works just fine!

We get the following error message:

"Can not retrieve JIRA chart image"


We found an issue at Atlassian: https://jira.atlassian.com/browse/CONF-34264

According to the issue it has been resolved in version 5.6.4

We use version 5.6.6 and it still erroneous!

Could you please help?




2 answers

1 accepted

Accepted Answer
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Hello Rumceisz,

Would you mind to replicate this issue and attach the generated logs from the atlassian-confluence.log to this thread? I'd like to see what the log throws so we can have a better idea of what's going on.

Can you also confirm which kind of authentication method you're using on your Application Links settings?


Best regards,

Eduardo Mallmann

Any idea ?

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