Unable to use JIRA pie charts in Confluence

Hi Everyone,

in our Confluence I edit a page and then

2. Click Insert => other macros

3. Find JIRA Chart:

and Importing Pie Charts does not work. Importing other charts works just fine!

We get the following error message:

"Can not retrieve JIRA chart image"


We found an issue at Atlassian: https://jira.atlassian.com/browse/CONF-34264

According to the issue it has been resolved in version 5.6.4

We use version 5.6.6 and it still erroneous!

Could you please help?




2 answers

1 accepted

0 vote

Hello Rumceisz,

Would you mind to replicate this issue and attach the generated logs from the atlassian-confluence.log to this thread? I'd like to see what the log throws so we can have a better idea of what's going on.

Can you also confirm which kind of authentication method you're using on your Application Links settings?


Best regards,

Eduardo Mallmann

Any idea ?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Friday in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

251 views 11 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you