Unable to sync users from okta to Atlassian cloud

[Mani Khanuja]

I have set set up the following: 

1. Verified domain. 

2. Enabled Atlassian Access. 

3. Set up user provisioning and connected with Okta using SCIM. Tested the connection and it works. 

4. Created Groups and users. Assigned user to groups. 

5. However, when I perform the sync, I only get the groups synced, and users created in Okta does not sync. I have tried Force Sync as well and it does not work. No error shown in the logs. 

I have a big project which requires the set up, will appreciate your immediate help with it.

[Shawn Doyle - ReleaseTEAM]

Did you follow all the steps here:  https://support.atlassian.com/provisioning-users/docs/sync-user-attributes-to-your-organization/