Unable to remove, update an add on (safe mode or not).

[Rafael Fietzek]

Hi,

We are unable to remove, update or enable an add on, glossary, whether I am in safe mode or not. In addition, I have installed Atlassian Universal Plugin Manager and afterwards, I couldn't remove or update this plugin.

The following image is the error occurs on update/remove.

The error found in the log is stated under this message.

Please let us know how can we fix the plugin?

Thank you.

Error message:

2019-05-16 13:38:07,880 INFO [UpmAsynchronousTaskManager:thread-3] [atlassian.plugin.manager.DefaultPluginManager] updatePlugin Updating plugin 'fr.spectrumgroupe.confluence.plugins.glossary' from version '4.0.0' to version '4.1.0'
2019-05-16 13:38:07,881 WARN [UpmAsynchronousTaskManager:thread-3] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[PluginReadWriteTx]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #719643708)
-- url: /rest/plugins/1.0/ | referer: https://192.168.1.10:8443/plugins/servlet/upm?source=side_nav_manage_addons | traceId: c3d05b7182f57492 | userName: loytved
2019-05-16 13:38:07,890 WARN [UpmAsynchronousTaskManager:thread-3] [upm.core.install.DefaultPluginInstallationService] execute Plugin installation failed: Failed to install OBR jar artifact
-- url: /rest/plugins/1.0/ | referer: https://192.168.1.10:8443/plugins/servlet/upm?source=side_nav_manage_addons | traceId: c3d05b7182f57492 | userName: loytved
2019-05-16 13:38:07,890 WARN [UpmAsynchronousTaskManager:thread-3] [upm.core.install.DefaultPluginInstallationService] execute com.atlassian.upm.spi.PluginInstallException: Failed to install OBR jar artifact
-- url: /rest/plugins/1.0/ | referer: https://192.168.1.10:8443/plugins/servlet/upm?source=side_nav_manage_addons | traceId: c3d05b7182f57492 | userName: loytved
com.atlassian.upm.spi.PluginInstallException: Failed to install OBR jar artifact
at com.atlassian.upm.core.install.ObrPluginInstallHandler.installPluginInternal(ObrPluginInstallHandler.java:188)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler.installPlugin(AbstractPluginInstallHandler.java:60)
at com.atlassian.upm.core.install.DefaultPluginInstallationService.execute(DefaultPluginInstallationService.java:129)
at com.atlassian.upm.core.install.DefaultPluginInstallationService.install(DefaultPluginInstallationService.java:97)
at com.atlassian.upm.install.UpmPluginInstallationService.install(UpmPluginInstallationService.java:117)
at com.atlassian.upm.core.rest.resources.install.InstallTask.installFromFile(InstallTask.java:156)
at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask$1.apply(InstallFromUriTask.java:56)
at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask$1.apply(InstallFromUriTask.java:47)
at com.atlassian.upm.api.util.Either$Right.fold(Either.java:173)
at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask.executeTask(InstallFromUriTask.java:46)
at com.atlassian.upm.core.rest.resources.install.InstallTask.run(InstallTask.java:81)
at com.atlassian.upm.core.async.AsynchronousTaskManager.executeTask(AsynchronousTaskManager.java:124)
at com.atlassian.upm.core.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:102)
at com.atlassian.upm.core.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:99)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$withRequestContext$1(VCacheRequestContextOperations.java:59)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
at java.util.ArrayList.rangeCheck(ArrayList.java:657)
at java.util.ArrayList.get(ArrayList.java:433)
at org.apache.felix.framework.BundleImpl.adapt(BundleImpl.java:1064)
at org.apache.felix.framework.BundleImpl.getSymbolicName(BundleImpl.java:896)
at org.apache.felix.framework.BundleImpl.toString(BundleImpl.java:1096)
at org.apache.felix.framework.Logger.doLog(Logger.java:128)
at org.apache.felix.framework.Logger._log(Logger.java:181)
at org.apache.felix.framework.Logger.log(Logger.java:109)
at org.apache.felix.framework.Felix.uninstallBundle(Felix.java:2679)
at org.apache.felix.framework.BundleImpl.uninstall(BundleImpl.java:1022)
at com.atlassian.plugin.osgi.factory.OsgiPlugin.uninstallInternal(OsgiPlugin.java:494)
at com.atlassian.plugin.impl.AbstractPlugin.uninstall(AbstractPlugin.java:452)
at com.atlassian.plugin.loaders.ScanningPluginLoader.removePlugin(ScanningPluginLoader.java:184)
at com.atlassian.plugin.loaders.ForwardingPluginLoader.removePlugin(ForwardingPluginLoader.java:52)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:281)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy121.removePlugin(Unknown Source)
at com.atlassian.plugin.loaders.ForwardingPluginLoader.removePlugin(ForwardingPluginLoader.java:52)
at com.atlassian.plugin.loaders.PermissionCheckingPluginLoader.removePlugin(PermissionCheckingPluginLoader.java:39)
at com.atlassian.plugin.manager.DefaultPluginManager.removePluginFromLoader(DefaultPluginManager.java:1075)
at com.atlassian.plugin.manager.DefaultPluginManager.unloadPlugin(DefaultPluginManager.java:1053)
at com.atlassian.plugin.manager.DefaultPluginManager.uninstallNoEvent(DefaultPluginManager.java:1007)
at com.atlassian.plugin.manager.DefaultPluginManager.updatePlugin(DefaultPluginManager.java:1379)
at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1160)
at com.atlassian.plugin.manager.DefaultPluginManager.scanForNewPlugins(DefaultPluginManager.java:927)
at com.atlassian.plugin.manager.DefaultPluginManager.installPlugins(DefaultPluginManager.java:845)
at com.atlassian.confluence.plugin.EventDispatchingPluginController.installPlugins(EventDispatchingPluginController.java:97)
at sun.reflect.GeneratedMethodAccessor14407.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:281)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy135.installPlugins(Unknown Source)
at sun.reflect.GeneratedMethodAccessor14407.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy414.installPlugins(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy2751.installPlugins(Unknown Source)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler$1.doInTransaction(AbstractPluginInstallHandler.java:139)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler$1.doInTransaction(AbstractPluginInstallHandler.java:134)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21)
at com.atlassian.sal.spring.component.SpringHostContextAccessor$1.doInTransaction(SpringHostContextAccessor.java:71)
at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133)
at com.atlassian.sal.spring.component.SpringHostContextAccessor.doInTransaction(SpringHostContextAccessor.java:68)
at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.access$001(ConfluenceSpringHostContextAccessor.java:21)
at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.lambda$doInTransaction$3(ConfluenceSpringHostContextAccessor.java:72)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71)
at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.doInTransaction(ConfluenceSpringHostContextAccessor.java:72)
at sun.reflect.GeneratedMethodAccessor242.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy316.doInTransaction(Unknown Source)
at sun.reflect.GeneratedMethodAccessor242.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
at com.sun.proxy.$Proxy316.doInTransaction(Unknown Source)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18)
at sun.reflect.GeneratedMethodAccessor14339.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
at com.sun.proxy.$Proxy2759.execute(Unknown Source)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler.installArtifacts(AbstractPluginInstallHandler.java:133)
at com.atlassian.upm.core.install.ObrPluginInstallHandler.installResources(ObrPluginInstallHandler.java:254)
at com.atlassian.upm.core.install.ObrPluginInstallHandler.installPluginInternal(ObrPluginInstallHandler.java:169)
... 21 more

[Diego]

Hello there!

As I understand Rafael, you are unable to remove or update an specific addon on Confluence.

This could be caused by the packet size set under your database. Are you using MySQL on your environment? If you are, we can try to resize them to a more reasonable size and check if the issue persists.

You can take a look at our article about this here:

Failed to install plugin due to Failed to install OBR jar artifact error message

Further, could you please clarify a few points for us? Here they are:

1. Are you able to update other addons?
2. Are you able to remove other addons?
3. Are you able to install a new addon?

Let us know from you Rafael! Looking forward to your reply.