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Unable to login

Renee Dittmer
Renee Dittmer I'm New Here Feb 16, 2021

Hello

This morning I was notified that users are unable to login to Confluence. Are there specific things I should look at to resolve this issue? I'm new to confluence so I don't know what to look at. I've check the windows services and they seem to all be running. I did change a service account password this morning, but the Confluence service doesn't login using this account so I don't know if this is the cause of the problem.

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Bibek Behera
Bibek Behera Community Leader Feb 16, 2021

@Renee Dittmer ,

 

Any specific error the user see on the UI while trying to login? Any screenshot or error log from the server will help.

-Bibek

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Renee Dittmer
Renee Dittmer I'm New Here Feb 16, 2021

I have attached a screenshot. Where do I find the logs?Capture.PNG

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