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Hello,

When any user tries to log in, it gives the following error message:
"Sorry, an error occurred trying to log you in. Please try again."

Checking the log, there is the following:
"The following URL does not specify a valid Crowd User Management REST service ..."

Which is weird, though, because no one updated, changed user info or something similar. It has just stopped working.

I'm using the self-hosted confluence 5.9.2.

Can anyone give me some light, please?
Thanks.

2 answers

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Answer accepted

We've fixed it yesterday by restarting the database service

hello, mine says operation is too slow. difficulty reaching the datrabase.

Hi @Guilherme Luchesi ! How are you doing?

A few things to take a look at:

  • New firewall blocks (in case they are controlled by another team in your company)
  • Expired SSL certificates (in case you use https)

Hope this helps!

Hi @Cristiano_Oliveira ,

Just to let you know, we've fixed it yesterday by restarting the database service (yes, I know, but nobody thought on doing that in days).

Well, thanks for your help anyway.

Like Cristiano_Oliveira likes this

Hi @Guilherme Luchesi !

Really glad it worked in the end.

Cheers!

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