Unable to install

I was trying to try this out so I could make a recommendation to my company to purchase Confluence, JIRA and JIRA Agile but I cannot get it to load on my machine.  When I try to run the executables I get this error:  "An internal error occurred (error code:  34)  Log: c:\i4j_nlog"

I have tried the 32 bit and the 64 bit.  I even tried downloading the zip file, but when I try to open it, I get this error: "Compressed (zipped) Folders Error  Windows cannot open the folder.  The compressed (zipped) Folder 'C:\Users\xxxxx\Favoirtes\Downloads\atlassian-confluence-5.8.5.zip' is invalid."
I'm running Windows 7.  This is happening on both JIRA and Confluence downloads.

2 answers

0 vote

Error 34 on windows means you've got a damaged executable, and the zip is explicitly telling you that the file is broken.

I think you have something wrong with whatever you're trying to download the installers and zip files with.

It was something specific to my machine.  I was able to install them on a different machine using the downloaded files.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,810 views 26 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you