Unable to install Gliffy pluggin. Hangs at the install spin wheel window.

[Bruce Guy]

When trying to installing Gliffy gliffy-confluence-plugin-9.1.3.obr on our server 7.4.11 it  hangs at the spinning wheel window.  I've tried rebooting and restarting the services.  Same results.  I've tried other versions also. I have already contacted the vendor of gliffy and was unable to help. 

[Jon Lusky]

Mine hung on update.  After 30 minutes, I restarted Confluence, disabled Gliffy, updated Gliffy successfully, re-enabled Gliffy.

[mbaumert]

I was also able to successfully install Gliffy after restarting Confluence.

[Samie Kaufman - Your Gal at Gliffy]

Hi Bruce! So sorry for the delay — I'm hoping someone has been able to help you since this post.

You mention that you contacted the vendor — our support team's email is support@gliffy.com. Can you please confirm if that is who you reached out to?

Thank you!

Samie

[Bruce Guy]

Hi Samie

Yes, I have already worked with support@gliffy.com with Trish, and we came to a dead end. So she referred me to putting in a ticket with Atlassian.  Is this the right place to do that?

Thanks

[Samie Kaufman - Your Gal at Gliffy]

Darn, I'm sorry Trish couldn't help!

This is the community center for Atlassian, so it's other Atlassian users trying to help you problem-solve. To file formal support ticket with Atlassian, you'll need to create a request here: https://support.atlassian.com/

Good luck!

[Kishan Sharma]

Hi @Bruce Guy are you facing the similar issue on other browsers ? like mozilla firefox or edge ? I have had better luck with Mozilla in the past when I used to get such issues on Chrome.

[Bruce Guy]

Yes, same issues on different browsers, but I haven't tried edge.  I'll let you know how it goes.

[Charlie Misonne]

Hi Bruce,

Couple of questions to troubleshoot this:

1. Are you using manual the file upload method or the install button?
2. Did you check your Confluence logs for any errors?
3. Does it work for other plugins?

[Bruce Guy]

Hi Charlie

I am using the manual file upload method. 

The logs only show a timeout.  The server does not have access to the marketplace hence the last error.   But shouldn't affect the install I think. 

2021-09-10 12:53:06,746 WARN [https-jsse-nio-9445-exec-3] [confluence.util.profiling.DefaultActivityMonitor] close Exceeded the threshold of 60000 ms: ActivitySnapshot{startTime=1631296295460, threadId=220, threadName='https-jsse-nio-9445-exec-3', userId='bguy', type='web-request', summary='/'}
-- url: / | traceId: 9e8c5b7f72e90678 | userName: bguy | referer:

2021-09-10 12:54:05,589 WARN [https-jsse-nio-9445-exec-20] [atlassian.upm.pac.PacClientImpl] fetchMpacAppInfo Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException: org.apache.http.conn.ConnectTimeoutException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/104.192.142.7, marketplace.atlassian.com/104.192.142.6, marketplace.atlassian.com/104.192.142.8] failed: connect timed out

Other plugs ins work fine. 

I did find an error about gliffy in the log but not when I try to install. Not sure when this occurs. Probably when a page has a gliffy object to display.

2021-08-23 17:54:50,779 ERROR [ThreadPoolAsyncTaskExecutor::Thread 2] [internal.dependencies.startup.DependencyWaiterApplicationContextExecutor] fail Unable to create application context for [com.gliffy.plugin.confluence.gliffy-confluence-plugin], unsatisfied dependencies: none
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'diagramManager' defined in URL [bundle://297.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.gliffy.plugin.confluence.diagram.ConfluenceDiagramManager]: Constructor threw exception; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:304)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:285)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1340)

[Mark Baumert]

Did anyone ever find an resolution for this issue?  I am encountering the same thing.

[Bruce Guy]

No luck yet.  I'm still working on it .

[margagenova]

I just upgraded Confluence to 7.13.4. I tried updating Gliffy Diagrams through the Manage Apps, and the installing just hangs...it's been like this for a day now. I can't do anything else in the Manage Apps because this is in the way.

Anyone found a solution?

[Mark Baumert]

We ran into this issue and found that restarting Confluence allowed us to install Gliffy.  

[Steve Brine]

I have been experiencing the same issue for quite a while now. Usually I run through all of my software once every two weeks and update packages and the likes.
My original hypothesis was that Confluence needed restarting and this was often in conjunction with upgrading the version.

This time (Didn't want to upgrade Confluence) I tried
a) just installing - Hung at the "installing" part
b) Restarting Confluence - Hung at the "installing" part
c) Disabling app- Installed no hangs
d) Enabled app - Still ok

If it has hung there is no way to stop it, other than kill confluence. If you logout, close the browser window, etc then next time you log in and go to the manage apps it will pop up again.

Regards,

Steve B