we have a strange bug with confluence. Most users can be mentioned with @ and are findable using the people search. But some aren't Those users have the additional handicap of not beeing able to mention others, at least not all users. I have already tried to rebuild the index, but it did not help. We are running Confluence 5.4.1.
Thanks in advance,
I would recommend trying a rebuild from scratch if you haven't already:
The people directory is built off the index. Are the affected users able to 'see' the desired users in the people directory? If not, I'm guessing there is a permissions issue or possibly a 3rd party add-on interference.
@Ryan GoodwinI want to comment your answer, but the site won't let me…
Thanks for your answer. Rebuilding from scratch didn't solve the problem. I don't think that there is a permission issue, because as far as I can see every file in confluence-home ist owned by the confluence user and group. These are the installed add-ons:
User Alice can not be found using people search, not even if Alice searches for Alice. But she can access her own profile. Bob can not find Alice, nor mention her. However, he can access her profile via http://confluence-url/display/~alice
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs