Unable to edit a Confluence page

Olivia_Tournois November 27, 2019

Hi everyone ;) 

We have had an issue here for a few month (June 2018) with one of our colleague being enable of editing one page. 

We've checked his privilege on the space and the page, he has the rights to add/delete pages on his space, and to view and edit this particular page, so it's doesn't seem to be the issue here. 

Whenever he tries to edit his page, by clicking on the Edit button, the window refreshes and only displays a "Print" button (see screenshots). 

I have the same issue with my admin account. 

Our Confluence version is 6.6.5. 

We have found a workaround, which is to right-click the edit button and open in a new tab, but it is obviously not convenient. 

Have one of you ever had such an issue? 

Thank you in advance ;) 

 

2019-11-27 09_13_51-Window.png2019-11-27 09_14_45-Window.png

3 answers

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Olivia_Tournois December 3, 2019

Hi everyone, 

Just a small update: I've found my problem! 

It was a faulty html macro, designed to display a print button at the bottom of the page. 

The code is fixed and so is the page :) 

Thank you for helping me with this issue @Fabienne Gerhard ;) 

Fabienne Gerhard
Community Leader
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December 3, 2019

Thanks @Olivia_Tournois for sharing your solution with us. 

Always those faulty html macros - shame on them!

Thanks for thanking on me - actually didn't give any help ;)

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Fabienne Gerhard
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November 27, 2019

Hi @Olivia_Tournois 

i had similar problems but different causes.... 

What could be a problem is 'Collaborative Editing' or 'Synchrony' you may wanna have a look on that! 
yoursystem/admin/confluence-collaborative-editor-plugin/configure.action

What also caused some problems where different versions of same page people worked on (see also collaborative) which we're unsaved - try make a copy of the page as a "fresh" version.

Hope this helps!

Olivia_Tournois December 1, 2019

Hi Fabienne

Thanks a lot for your reply ;)

I've checked our plugins, but it doesn's seem to be the issue :/

I'll try maybe to move the page on another space, as we've already deleted it and recreated it multiple times. That's really an odd issue.

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Moses Thomas
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 27, 2019

@Olivia_Tournois  We are not able to see screen shot.

Olivia_Tournois December 1, 2019

I forgot to attach them, thank you for bringing that to my attention :) 

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