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Unable to access space tools as a site-admin

Hi, I am unable to export content from the following space even as a site admin - 

 

https://roundcorner.atlassian.net/wiki/spaces/viewspacesummary.action?key=enablement

https://roundcorner.atlassian.net/wiki/pages/reorderpages.action?key=CT

 

Why is that? Thanks for the reply in advance!

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Hi @Yina Chun 

What error are you seeing? Or can you not see the options at all?

You will need space-level permissions for export (even if you're a Site Admin):

  1. Go to Space Settings > Permissions
  2. Ensure either your user account - or the site-admins group - have the Space permission "Export"

^ Once you have this, to export:

  1. Go to Space Settings > Content and Tools
  2. Select Export
  3. Follow the steps

If any of these steps do not work - let us know where in the process that is!

Ste

Hello @Stephen Wright _Elabor8_ I am the site-admin already and am able to export all other Confluence spaces except for the above two. Take a look at the attached screen shot and let me know if there's anything else I should try. Thank you for your reply in advance!

screenshot-admin.atlassian.com-2020.04.13-08_58_07 (1).pngscreenshot-admin.atlassian.com-2020.04.13-08_58_07.png

Hi @Yina Chun

Have you checked the Space Permissions for this space though?

It does not matter if you're the Site Admin - a Space Admin can remove your export permissions in their space (for example, removing permissions from the site-admin group).

It doesn't look like you have Space Admin in this space as you're missing the "Permissions" tab - perhaps check the "Overview" tab and see if one of the Space Admins can check the permissions for you.

Or you might be able to override these permissions via:

  1. Go to Confluence Settings
  2. On the left-hand side, select "Space Permissions"
  3. Locate the space you cannot export from - then "Recover Permissions"

^ This should let you become the Space Admin.

Ste

Like Yina Chun likes this

Thank you so much @Stephen Wright _Elabor8_ , it looks like recovering permission to those spaces did the trick! Thanks again.

Awesome! Glad it worked @Yina Chun 

Could you press "Accept Answer" to verify this worked? This lets other users who find this question know that the answer helped solve the issue!

Ste

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