USer has all rights but still cannot upload documents to space

[Angus Smith]

User dawie.arndt@etioncreate.co.za has right to space 

https://etioncreate.atlassian.net/wiki/pages/viewpageattachments.action?pageId=5375733

But he still gets an error saying "you'll need to ask permission to insert files here."

I cant figure out why this is happening. Please guide me.

[Barbara Szczesniak · Accepted solution]

@Angus Smith Is the page restricted for editing (all can view, only some can edit)?

Are they adding the file in the Attachments page? I'm not sure if uploading on the Attachments page counts as editing.

[Angus Smith]

It was a restriction in the end, but the page I was given did not have the red padlock on so I could not check. It is sorted. 

Thank you for your much appreciated input Barbara

[Marc - Devoteam · Accepted solution]

Hi @Angus Smith 

Does the user have a license granted?

As it needs to be a permission issue, and the permissions on space level seem to be fine.

[Angus Smith]

Hi MArc, yes user has a license and has used Jira license for more than 10 years.

[Angus Smith]

[Marc - Devoteam]

Hi @Angus Smith 

This should be all fine.

Is it a restricted page where the attachment is being uploaded, it can be that the user has no edit permissions on that page?

[Angus Smith]

It was a restriction in the end, but the page I was given did not have the red padlock on so I could not check. It is sorted. 

Thank you for your kind input Marc