URGENT! Confluence redirect error- cannot get to the page after log in

[Qiao Zheng]

hii, my confluence shows first - taking too long to sync up ( pic 1) and later shows erro- too many directs (pic 2) - fail directing to database.

Ive tried remove cookie 3 time, no use.

Please help me look in to it! many thanks! 

[Brant Schroeder]

@Qiao Zheng 

Welcome to community.  Please submit an issue to the Atlassian support desk here: https://support.atlassian.com/contact/#/

If you are on a free plan then you will just be redirected back to the community.  Are you on the free plan?

[Qiao Zheng]

hii thanks for replying.

- it is not a free plan. 

- When accessing the support desk, after filling in the requested info and submit, shown "Nonce Verification Failed"

- below pic

-  shown as below.  

"Nonce Verification Failed"

[Diego]

Hello there @Qiao Zheng !

First thing I can say is that you will need to check with your Site Administrator the following:

• If you have been given the correct access to the application

If you have been provisioned with the correct level of access or your site administrator needs assistance on how this provisioning works, you will need your Site Administrator to raise a ticket on the support channel:

• https://support.atlassian.com/contact/#/

Let us hear from you!