Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,123
Community Members
 
Community Events
165
Community Groups

Turn an internal comment into a Confluence page

Hello is there a way to turn an internal note (that may hold troubleshooting steps ) into a confluence article automatically?

2 answers

Hello @Laura Campbell _Elements_ , I wanted to know if there was a way to turn an internal note( from a ticket in the Jira service management project) into a page in confluence. For instance if an internal note includes a special key word then Jira knows to turn that internal note into a confluence page

You can publish information from a Jira issue, including comments, to Confluence using the app Elements Publish to Confluence (fyi, I work for the vendor).

Currently the app can be triggered manually when a user wants to create a page (for example when a support agent finishes writing the troubleshooting steps), or automatically on a workflow transition (maybe when the issue is resolved), but there is not yet a trigger based on content of the Jira issue.

0 votes

Hi @Destiny Porter , Welcome to Community.

Could you confirm whether you mean an internal note on a Jira issue (maybe a request on a support portal?) or if you mean a note on a Confluence page?

Thanks!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

154 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you