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Hello is there a way to turn an internal note (that may hold troubleshooting steps ) into a confluence article automatically?
Hello @Laura Campbell _Elements_ , I wanted to know if there was a way to turn an internal note( from a ticket in the Jira service management project) into a page in confluence. For instance if an internal note includes a special key word then Jira knows to turn that internal note into a confluence page
You can publish information from a Jira issue, including comments, to Confluence using the app Elements Publish to Confluence (fyi, I work for the vendor).
Currently the app can be triggered manually when a user wants to create a page (for example when a support agent finishes writing the troubleshooting steps), or automatically on a workflow transition (maybe when the issue is resolved), but there is not yet a trigger based on content of the Jira issue.
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Hi @Destiny Porter , Welcome to Community.
Could you confirm whether you mean an internal note on a Jira issue (maybe a request on a support portal?) or if you mean a note on a Confluence page?
Thanks!
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Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
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