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Turn an internal comment into a Confluence page

Destiny Porter June 9, 2022

Hello is there a way to turn an internal note (that may hold troubleshooting steps ) into a confluence article automatically?

2 answers

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Destiny Porter June 10, 2022

Hello @Laura Campbell _Seibert Media_ , I wanted to know if there was a way to turn an internal note( from a ticket in the Jira service management project) into a page in confluence. For instance if an internal note includes a special key word then Jira knows to turn that internal note into a confluence page

Laura Campbell _Seibert Media_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 13, 2022

You can publish information from a Jira issue, including comments, to Confluence using the app Elements Publish to Confluence (fyi, I work for the vendor).

Currently the app can be triggered manually when a user wants to create a page (for example when a support agent finishes writing the troubleshooting steps), or automatically on a workflow transition (maybe when the issue is resolved), but there is not yet a trigger based on content of the Jira issue.

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Laura Campbell _Seibert Media_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2022

Hi @Destiny Porter , Welcome to Community.

Could you confirm whether you mean an internal note on a Jira issue (maybe a request on a support portal?) or if you mean a note on a Confluence page?

Thanks!

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