Too much user counted

Hello there,

We are currently evaluating Confluence und we are quiet happy with it. Now we are considering to buy a license for it. But now we are a way too confused about the amount of licensed user. In the system information Confluence shows us 115 users und I can find all of them while searching for users (*). The price different between the 100 and 500 user license is not very small so I want to get sure.

I often read about licensed users are only those who have global permission "can use" ( In our case we have 84 users in confluence-users (with some deactived user as well) and 2 in confluence-administrator. This two groups are the only one with "can use" permission. In consideration of the confluence page above this means we have <= 86 users who need a license?

Final question now: Do we need a 100 license or a 500 user license?

Thanks in advance.

Best regards, Dominic

3 answers

1 accepted

1 vote
Answer accepted


Depending of your setup probably deactivated users are counted towards license, please try to remove them from confluence-users group.

Also ensure that just those 2 groups have "can use" permission. Probably somebody added one or few more groups.



You can also try to create new group (for example "confuence license users"), move your users there and allow "can use" permission ONLY to that group, then you can live with 100 users license. :)

One more thing - system information shows all the users in directory - not only those which counts towards license. So you can go ahead with 100 user license. Number of users which counts towards license is visible under License Details menu, but only after you will have any non Unlimited license.

Hi Dominic,

Yes indeed for the global permission stuff.

Are you using different directory ?

Just for a testing, could you please disable one user to see if it take in account ?



Thank you two for your fast answer.

We are only using the remote JIRA directory. The JIRA directory is synced with our AD (unfortunately without good filter settings). All of our jira-users are now confluence-users.

Only confluence-users/-administrators have the global "can use" permission. No one changed it since I looked for it last time :-)

Regarding the deactived users: If I search for users I found 115 and also the system information displays 115 users. Regardless if they're disabled or not.

Currently I'm quiet happy about your answers because you stated that I can choose the 100 user license.

If you don't have more than 100 users (including admins, auditors etc...) then 100 user licnese will be ok. You will be able to sort it out if anything...

You should probably want to mark this question as answered.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,228 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you