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There is users that are not imported to the group in AD

Our confluence is synchronizated with a Microsoft Active Directory. The problem is that 2 users that are in a specific group doesn´t appear in Confluence but I try with others users in the same group and there are appearing. This problem is not about synchronization. 

This is very important to our development and we need to solved as soon as posible to work in a correct way because all our procedure is in there.


1 answer

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Pavel Junek Community Leader Mar 01, 2021

Hi David,

The problem can also be on the AD side, where users have an incorrectly assigned group. It also depends on the LDAP connection settings in Confluence - on the User setting over Group filters, which can block specific users in synchronization. I need to see more details about the connection in Confluence. Users can be checked directly in the AD group, eg using Apache Directory Studio (log in under a user account for synchronization).




Thank you by your reply.


I finally fix this bug and it was cause by the cache of Jira. I restarted the virtual machine where it´s installed Jira and it´s working.


Thank you very much,



Pavel Junek Community Leader Mar 04, 2021

Hi David,

Great! Thank you for your info. It can also help other users who are dealing with a similar problem.


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