The nested group is not effective after restart confluence service

phuong nghia le pham February 16, 2020

Here is my case:

We have group A.  We also have group B inside group A. In group B, we create some users.

All actions (creating groups, members,), we do in Crowd version 3.7.1.

After synchronize in Confluence ( User Directories), all users shows in groups of confluence. 

Here is issue:

When Confluence reboot or restart server confluence. Members in nest group is not there anymore. I need to login Crowd, then delete group B, then re-add group B. Then go to confluence administrator page, go to user directories and press Synchronize==> users will be shown back in groups of confluence

1 answer

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Thomas Deiler
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 17, 2020

Dear @phuong nghia le pham ,

I found an old issue, that describes exactly your problem. Eventually you need to contact the support to reopen/investigate it.

So long

Thomas

phuong nghia le pham February 17, 2020

Thank so much for your link. I will contact them for helping. 

phuong nghia le pham February 19, 2020

HI Thomas, 

I add my comment into that ticket. But how can I let him know my comment to help me?

 

Thanks, 

Navy

Thomas Deiler
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 19, 2020

Dear @phuong nghia le pham ,

you can't do anything else then waiting - or you contact Atlassian's support.

So long

Thomas

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