The folders feature has disappeared and now we can't delete existing folders

Bella Pavliger
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September 19, 2024

Hi there, 

We've been using the beta folders feature in our wiki, but noticed yesterday that the option to view folders has disappeared. Additionally, when we attempt to delete any folders, we're getting a permission error. Does someone know what the issue might be?

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2 votes
Dave Mathijs
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September 19, 2024

Hi @Bella Pavliger welcome to the Atlassian Community!

Ouch, that is bad news. As you are on a Premium plan, I'd suggest to contact Atlassian Support directly in order to get this fixed ASAP. After all, you're paying for premier support.

Bella Pavliger
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September 19, 2024

Thanks for the suggestion! Will do :) 

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1 vote
Kristian Klima
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September 20, 2024

Hello @Bella Pavliger 

Presumably, nobody fooled around with the space settings :) 

2024-09-20_16-02-43.png

0 votes
Barbara Szczesniak
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September 20, 2024

@Bella Pavliger There was an article a couple days ago about this feature going from Beta to full rollout: https://community.atlassian.com/t5/Confluence-articles/%EF%B8%8F-Announcing-Folders-in-Confluence-%EF%B8%8F/ba-p/2815300#M12640 

Maybe the issues you are experiencing are related to this rollout. Maybe you could post your issue in a comment on this article to get help from the Atlassian team involved.

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