The editor didn't load this time The connection timed out.

hi

i've a issue to need help

 

i'm using confluence server now, and perfectly worked yesterday.

but today i found this message and editor didn't work...

 

The editor didn't load this time

The connection timed out. If it happens again, speak to your Confluence admin. You may be using a proxy server that prevents WebSocket connections.

 

if i setting limited editing mode, than it works but only one person will able to editing

i checked sending websocket in my browser(firefox, chrome)

 

what should i do something?
help me!

thanks

1 answer

Hi,

 

Sounds like a collaborative editing issue. The help page might be worth a shot.

 

https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html

 

Regards

Christo

 

 

hi!

thanks to reply!

 

i found solution to this page

 

https://confluence.atlassian.com/confkb/weird-page-or-editor-behaviors-with-kaspersky-internet-security-338365257.html

 

it's kaspersky problem!

 

anyway,
thanks to reply again!!

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