The add-on cannot be installed on this OnDemand instance

I received this message while trying to upload an .jar add-on. Not sure why can't.

2 answers

Hi Cindy,

Some add-ons are only supported in downloaded instances of JIRA and Confluence (as the upload .jar feature), however Atlassian OnDemand contains a number of popular add-ons. Please read the Add-ons in OnDemand for the list of supported add-ons.

Please let us know if you have more questions.


Hi Cindy,

JAR files will only work on the standalone version of Confluence (Confluence Server).  The only type of add-ons that work with Confluence OnDemand (Confluence Cloud) are Atlassian Connect add-ons.  The only ones you will be able to add are the ones on this list.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

72 views 3 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you