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That's not a valid license key.

I had bought a server license, but it shown "That's not a valid license key." when i pasted the key.

Need your help, thanks.

1 answer

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Answer accepted

Hi @wei Heng ,

The product serial number needs to match the Server ID. Do you confirm that the input is correct?

Hi Ollie,

I knew what happened.


I bought the "Server" version, but I installed the "Data center" version.


What could I do ? 

Thanks for your kindly help.

You can paste a new licence key for the right version straight over the top of the incorrect one.

If you have bought the wrong licence, get in touch with Atlassian immediately, they'll be able to refund/reissue the right type of licence.

Hi Nic,

     Got it, thanks for your kindly help.


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