That's not a valid license key.

wei Heng October 22, 2019

I had bought a server license, but it shown "That's not a valid license key." when i pasted the key.

Need your help, thanks.

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Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 22, 2019

Hi @wei Heng ,

The product serial number needs to match the Server ID. Do you confirm that the input is correct?

wei Heng October 22, 2019

Hi Ollie,

I knew what happened.

 

I bought the "Server" version, but I installed the "Data center" version.

 

What could I do ? 

Thanks for your kindly help.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 22, 2019

You can paste a new licence key for the right version straight over the top of the incorrect one.

If you have bought the wrong licence, get in touch with Atlassian immediately, they'll be able to refund/reissue the right type of licence.

wei Heng October 22, 2019

Hi Nic,

     Got it, thanks for your kindly help.

       WH

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