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Text in Microsoft Office documents is corrupted

hello,

My colleague has trouble with corruption of text in Microsoft Office documents uploaded onto the confluence. According to the message of

https://shibosuke.net/wiki/pages/viewpage.action?pageId=1114199

(sorry in Japanese), you can fix the problem by installing a japanese font to an on-premise environment. But what we use is Atlassian-hosted services, thus cannot do the same thing.

 

Does anyone know how to take a direct look at japanese Microsoft Office documents on the confluence cloud service?

 

Best regards

2 answers

1 accepted

Hello Mr. Takashi,

There is an open bug report for this subject, filed under https://jira.atlassian.com/browse/CONF-36698. You mention that the issue is happening in a Cloud environment, currently our instances get updates to the latest version automatically, so there is a chance that this domain is being managed by a third party team. 

Would it be possible to confirm that?

 

Hello Mr. Guilherme, Thank you for your kind answer. What I'd like to do is just to make sure a fact that multibyte characters like Japanese in Microsoft Office documents are not properly displayed on the Confluence cloud. I will pass your message to my colleague. Thanks a lot.

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