Tabs have stopped working in Macro Toolbox

I installed the trial for Macro Toolbox about a week ago.  I have been using it well, but it suddenly stopped working today giving me the error: Unfortunately there was an error loading the Tabs Control macro. If your page has restricted access, ensure the "Macro Toolbox for Cloud" user has permission to view and then try refreshing the page.

The page is unrestricted and everyone on the server can access.  When I edit-> preview the page, it shows the default Tab1, Tab2, Tab3.  It is like the plug-in has stopped working altogether.

2 answers

Hi Liam,

We're currently investigating what may have caused the issue as another customer we've had for over 6 months reported an issue as well today, although it's working again for them now. We haven't seen any issues like this since we launched the add-on.

Are the tabs working for you right now?

No, they are not.  I deleted everything I had in the tab control, and created a blank one on the same page, and I get the same error message.

I then created a new, blank page, with just the tab control , and I get the same error message as well.

Can you try disabling the add-on and enabling it again? Sometimes that has fixed issues regarding permissions for the add-on user.

Hey Tim, That seems to have fixed the problem! 


Thank you

No worries, glad to hear it resolved the issue.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,479 views 4 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you