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Suspended Confluence account

Jonatan I'm New Here Oct 14, 2020

Good morning,

 

We have a problem with our Confluence Account. It was suspended although payments are OK.

 

After three issues oppened with Altassian´s customer services, their previous answers were:

" Manuel commented:

Hi Sergio,

Thank you for providing the screenshots.

In review of your account and the screenshots provided, your account receives exclusive support from our online Atlassian Community.

On the Community, we have dedicated Atlassian Support staff and Community Leaders ready to help. Additionally:

• We have thousands of questions and answers per month in our community, with community members who?ve been working with our products for 10 years or more!
• As Community Support is the only channel available for our Free and Starter license users, we make sure to pay special attention to getting to these requests.

If you haven?t already, please create a post with this issue on the Community so a community member will help you soon.

More details about this change can be found on our Atlassian Blog post: We?ve updated our support offering for server starter (10-user) licenses.

Regards,
Manuel "

Or...

" Zaldy commented:

Hi Jonatan,

The link you've provided is in relation to a Confluence cloud site being suspended.

Please create a post with your issue on the Community so a community member will help you soon.

 

Regards,
Zaldy "

We have found an answer on the community: https://community.atlassian.com/t5/Confluence-questions/Confluense-SUSPENDED-how-to-resolve/qaq-p/1219491

It was to open a request to Altassian team.

Please, we have a team totally locked because we work with Confluence everyday. We need a solution as soon as possible!

Our SEN is: SEN-19135814

Can anybody help us? Thank you so much!

 

2 answers

1 accepted

1 vote
Answer accepted

There is no support for free and $10 licences, so when you try to raise a support request, it takes you to the community.

But we can't do anything with this type of problem, you need Atlassian to look at it.  All we can do here is mostly refer you back to https://support.atlassian.com/contact, which, as you're on a $10 licence, will take you back here.  I suspect that you've been getting automatic responses as the SEN tells the support system what licence you have.

All we can do is ask Atlassian directly to take a look, and ask them not to refer you back here again. 

0 votes
Diego Atlassian Team Oct 14, 2020

Hello there!

I looked at the screenshots you took and it looks like that the space permissions for the space you are trying to access have been changed.

You will need to request access or contact the Space of the space or even the Instance Administrator so you can be given access to the space.

You need to make sure that the affected user has the “View” permission on the desired space. Here we have more details on Space Permissions:

Let me know if there are still questions about this!

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