Atlassian Answers is a forum for general questions about Atlassian products. Unless someone who works at the company that supplied your add-on is watching this topic, you're unlikely to get an answer.
If you go to the add-on page in the Atlassian Marketplace you should be able to find support information from the company who created your add-on, and you can ask them directly.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG