We have a page where people are collaborating and therefore using the @mention for the same person more than once. Common scenario:
Day 1: Jane Doe edits the page and includes an @mention to John Smith, who gets a notification that he's been mentioned.
...several days go by without much activity...
Day 6: Jane Doe returns to the page and makes new edits to the page on a different topic. She once again @mentions John Smith because she wants him to contribute.
Problem: The second @mention doesn't trigger a notification. Any idea why that would happen?
In a first moment this can be related with the indexes of your instance, so based on this I would suggest you to perform the same test but in the middle you could rebuild your content indexes by the following procedure:
And then try again to use the mentions in the same scenario. I hope this helps.
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