Some people can not be found in the people directory

We have a strange phenomenon.

If I search in the People Directory ( /dopeopledirectorysearch.action?queryString=Mustermann ) for a specific person, then this is not found. But if i search in the confluence administration ( /admin/users/dosearchusers.action ), then i found this user.

This is only true for some users, but not for everyone. But all users are in the same external user directory (windows ldap).

Also, i can not mention this users by @ command.


Is this problem known?


1 answer

1 accepted

2 votes
Accepted answer


there could be 2 issues

  1. Either the users haven't made their 1st login which adds them to confluence-users groups. 
  2. If #1 is false, then you need to reindex confluence (this won't impact confluence and depends on confluence instance) which needs to be done by Confluence administrator


#2 was the correct answer for my issue. Thanks.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,102 views 17 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you