Simple FAQ portal

Greetings, 

I am evaluating Confluence with Questions for an intranet portal, the site will host FAQs for multiple products with subtopics.  I am bit overwhelmed by all the features available and looking for a simple approach.  The idea is a landing page with  Featured topics with the option for subtopics, the user can ask a question but must be reviewed by the moderator before it's posted.  We might leverage the KB function but the primary use is FAQ.

Any idea how to get up and running without being an expert smile

Thank you,

 

Gibran

1 answer

You are combining two things here - an FAQ/Topic repository and a general new Q&A mechanism that may lead to a FAQ/Topic

We have a dedicated FAQ/Topic pages in two formats:

One format is a page with a list of FAQ - there is a table with the FAQ listed in the left column using Heading style and in the right hand column the answer is provided embedded with an<<Expand>> macro.  These pages are Restricted Editing.

The other format is a page as an "index page" to the child pages for each topic which you can do using a <<Page Tree>> macro or just direct links to each Child. 
As an example, we use this as a general topics forum where our members can post a new Child page on some matter of importance and they write up their full "story" about the issue.  Then the other Users add Comments to the bottom of the page as discussion about the topic.

I suspect there are other mechanisms to handle new Q&A with moderation before posting.   Confluence is a collaboration tool i.e. contributors do so without "moderation" before the posting is visible to others.  To me this new Q&A is really a process of having a link on a page to send the moderator an email with the question and then the moderator decides whether to make an actual posting in the FAQ/Topics pages.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

1,777 views 25 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you