Show as Thumbnail option is gone

After restarting Confluence server, the Show as Thumbnail option when inserting link to a file is gone.


Existing pages where Show as Thumbnail link option was used now display an unknown macro error even if we didn't use a macro to insert the file and show it as thumbnail.


1 answer

0 votes

Hi Dolly, 


From both symptoms, it seems that we might be having an issue specifically related to the View File macro usage, which is the one responsible to help the users to see the file's thumbnail. As you are noticing that the macro is stated as unknown, it's worth to check if the add-on is enabled or if we are not facing the same symptoms from this KB article which will help us to convert the macros to reflect with the new one, from Confluence 5.7 and above versions. 

Remember to raise a ticket in our support channel (, in case of needing specific help to proceed with you here. 




Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,526 views 25 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you