I only want users with access to my service desk portal to access the knowledge base.
According to the documentaion this should be possible by selecting "Anyone with access to your serivce desk".
However that options is not available in my JSD knowledgebase settings page. Why?
Please let me know what version of Jira Service Desk (JSD) you are using. The documentation you linked is for JSD Cloud. Is that the platform you are on? If so, the options should be:
If you are using JSD server 3.8.x you should have these options:
Some older versions of JSD server did not yet include these options. To check the doc for your version, see the pulldown menu on the top right corner of this JSD server article: Serving customers with a knowledge base
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