Service desk customer access

Conveniar August 5, 2020

I have the access granted to the customers of the service desk portal to my space, but when the user accesses the base url (which shows the space mentioned) it gives a permission error. Access is successful only if you type the complete space url. I would like that, even in the base url, the service desk client could have access to the space.

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Mariana_Pryshliak_Saasjet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 6, 2020

Hello @Conveniar 

You can find a detailed solution for your issue in this discussion: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customers-can-t-access-Service-Desk-Portals/qaq-p/1137187

I hope, you find this discussion helpful too.

Have a nice day.Best regards, Mariana

Conveniar August 6, 2020

Hi. Thanks for answered.
My question is about confluence access. Not the service desk access. Service Desk is ok.

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DEPLOYMENT TYPE
SERVER
VERSION
7.3.1
TAGS
AUG Leaders

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