SEN-9959022 - License issue


I had a problem with the exiting license. When I create it, I made a typo, threfore, the one that generated by Atlasssian doesn't work.

I had been talking to Rey Carrejo "[SUPPORT] Comment posted to request #CA-303316: RE: SEN-9959022" the past months, he doesn't seem to understand my request. 

Could someone please give me a valid lisense so that we can put it in our confluence.

We cannot waste any more time.





1 answer

1 vote
Ann Worley Atlassian Team Sep 15, 2017

Hi Long,

I understand from the ticket you linked that Rey is attempting to get on a phone call with you to make sure he understands the issue.

I applied your license to my test instance and it worked without my server ID matching the one that was entered. I took a screenshot of what it looks like on the licensing page, omitting your organization name because this is a public forum. You can see that my server ID is not the same as what was entered when the license was generated.The license doesn't have any technical tie to the Server ID. It is just for Atlassian's records. I anticipate that the license will work on your instance since it worked on mine.

  • If there is a problem when you apply the license please let me know what the error message is that you see in the browser.

Screen Shot 2017-09-15 at 1.16.38 PM.png

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