Roadmap planner macro not showing the content

[Tom Boyle]

I have created a roadmap planner, however when viewing the published page I cannot view the contents.
It is visible correctly to others. I can also see the contents of the bars and lanes when I preview the page.

My view of the published page:

My view of the previewed page:

[Shannon S · Accepted solution]

Hello Tom,

Do you happen to be using Firefox? There's a known issue where Firefox won't display the text for the Roadmap Planner macro.

• CONFCLOUD-59008 Firefox not rendering Roadmap Planner Macro text

As a workaround, if you are using Firefox, could you test with Google Chrome and see if you're able to see the text?

If you are not using Firefox, could you try disabling all add-ons in your browser and clear your browser cache and let me know if you can see the text?

Shannon

[Tom Boyle]

Hi @Shannon S

Thanks for the quick response.

I can confirm it works in Chrome.

It doesn't work in Firefox despite using incognito (no cache) and disabling extensions (I don't have any active add-ons so thought I'd try that).

[Shannon S]

Thank you for confirming, Tom.

Since you were able to confirm that you are affected by this bug, I would recommend voting on the bug and watching it for any updates. By voting on the bug you can help us to keep track of how many users are affected but the issue to properly prioritize its resolution.

Take care, and have a pleasant rest of your week.

Regards,

Shannon

[cmac]

CONFCLOUD-65223 & CONFCLOUD-59008 have now been released to all customers - these resolve the root cause for text not displaying in Firefox. 

[Greg Smenda]

Same issue exists in Microsoft Edge. Chrome, as mentioned, is fine.

[Shannon S]

Greg,

Thank you for reaching out and providing your feedback. It appears the issue has now been escalated, so please watch the ticket for information on when there are any updates.

Regards,

Shannon