Our Confluence page was recently unsubscribed due to lacking payment detail information. I had added said payment details, but the subscription remains disabled.
I have sent out a support ticket, but it looks like that doesn't get anything done for anything with under 10 users. We're right at 10, so I don't know where that puts us.
I receive this message in the Manage Subscriptions page:
I would like to have our subscription reinstated as soon as possible please.
Hello @Alex Bailey,
Welcome to Atlassian Community!
Checking the details of your site, I can see that Confluence is active again.
Our customer advocates were able to reactivate and everything should work as expected now.
When it comes to issues related to license, suspended/deactivated sites, the best option is to reach out to customer advocates via support ticket, even if it’s a free site.
Here from the community we are able to view some information, but we don’t have access to reactivate a site, for example. For technical questions, then it’s here with us.
If you are still facing issues, please, let us know and so we can reach out to the customer advocates.
Yup, it has been resolved via support ticket. I had entered one a few days prior with no response and was reading around some areas here that outlines some woes of not being to get anything done via support tickets. This led to my initial concern.
Thank you to the both of you for your help and information. Greatly appreciated. A second support ticket was sent out and that one was replied to promptly (the only difference between the tickets was me labeling my team as 11 people this go around). The issue has been resolved.
Hi @Alex Bailey ,
It's sad to hear that. I hope you have see this community post here - https://community.atlassian.com/t5/Confluence-questions/Confluence-resubscribe/qaq-p/1522601 and this one https://support.atlassian.com/confluence-cloud/docs/learn-about-confluence-cloud-plans/(i.e. mentions the the free user limit).
As you have mentioned already it's reported to support, I think they would be the best to guide you through.
Hi @Suvradip Paul ,
I have seen those, yes, and that is what worries me. It seems that anyone with the free subscription won't be able to get anything at all done via support tickets. All help must be achieved through community .
It seems the common thing is that Support says to go to Community. Community says to go to support. I am hoping someone from the Atlassian team (such as @Angélica Luz from the post you mentioned) can see this and respond before we lose all of our project data.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events