Recovery link never arrives

[James Sy]

Hello, my colleague is trying to reset his password for confluence but the recovery link never arrives. What should we do when this happens? Can someone help us with this issue?

The email address that is not receiving the recovery link is dillinthai@poundex.com

@Theodora Boudale can you please help me check if he's in the suppression list? Thanks

I wonder if I will get an answer or help on this...

[Barbara Szczesniak]

@James Sy Have you tried unsuppressing the email from your side, as described in this article: https://community.atlassian.com/t5/Jira-Software-articles/Unsuppress-invitation-emails-with-one-click/ba-p/2230952, which was linked in the question @Humashankar VJ linked to.

It is posted under Jira Software, but it's something you do in admin.atlassian.com, so I think it can be done for any application.

This community is basically users helping other users; tagging someone from Atlassian who helped on a related question does not necessarily mean that person is available to assist you.

[James Sy]

@Barbara Szczesniak Thank you for replying. Unfortunately, it didn't work. My colleague wasn't able to receive an email by resending invite. It's still suppressed. I wonder why Atlassian Team isn't checking my case.

[Humashankar VJ]

Hi @James Sy 

It could be in suppression list.

Please find one other use case like this - Solved: Recovery link never arrives (atlassian.com)

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

[James Sy]

Yeah it could be that's why I'm waiting for them to answer. No luck so far

[Humashankar VJ]

Hi @James Sy  - You will get help from direct Atlassian team on this for sure - have added an Atlassian member.

@atlassian 

[James Sy]

How can it be solved when its still suppressed? I didn't get any help from Atlassian Team.

[Humashankar VJ]

Hi @James Sy - Keep us posted if you see some movement on this!!

[James Sy]

will do thanks for trying to help