Rebuild the Content Indices from Scratch (urgent please)

Hi, can someone take care of this:

Need to Rebuild the Content Indices from Scratch ASAP as possible before everybody starts working

3 answers

1 accepted

2 votes

We are not Atlassian support.

Atlassian people are here, but they may not see this, and it's certainly not a place that will get any attention just because you post a follow up. You need to escalate your support request within the Cloud/OnDemand service desk, not ask end users who have no access to your systems to chase it.

Now, having said that... We might be able to help if you can explain the problem to us. (Bear in mind we can't see your service desk report, so the link you've given is no good - you need to repeat it here in public so we can look at it)

Sorry to use this channel but its urgent and I am not getting any reply in the ticket.


0 vote

Hey Bernardo,

As we could see, the ticket was raised with an L1 priority and the engineers are already taking a look at this. In cases with urgency like this one, this is definitely what we recommend you, since according to our SLA:'sit should be back to you in one hour.

Unfortunately, through the answers forum, we cannot help you based on the support ticket, as it's an open forum.

Wish you the best,

Giuliano Tenedini

Confluence/Crowd Support

Thks guys, it was just desperation mode. Issue is being taken care


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

377 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you