Rebuild the Content Indices from Scratch (urgent please)

Hi, can someone take care of this: https://support.atlassian.com/servicedesk/customer/jst/problem-report-105976

Need to Rebuild the Content Indices from Scratch ASAP as possible before everybody starts working

3 answers

1 accepted

2 votes
Accepted answer

We are not Atlassian support.

Atlassian people are here, but they may not see this, and it's certainly not a place that will get any attention just because you post a follow up. You need to escalate your support request within the Cloud/OnDemand service desk, not ask end users who have no access to your systems to chase it.


Now, having said that... We might be able to help if you can explain the problem to us. (Bear in mind we can't see your service desk report, so the link you've given is no good - you need to repeat it here in public so we can look at it)

Sorry to use this channel but its urgent and I am not getting any reply in the ticket.

Thanks

0 votes

Hey Bernardo,

As we could see, the ticket was raised with an L1 priority and the engineers are already taking a look at this. In cases with urgency like this one, this is definitely what we recommend you, since according to our SLA: https://confluence.atlassian.com/display/Support/Support+Response+SLA'sit should be back to you in one hour.

Unfortunately, through the answers forum, we cannot help you based on the support ticket, as it's an open forum.

Wish you the best,

Giuliano Tenedini

Confluence/Crowd Support

Thks guys, it was just desperation mode. Issue is being taken care

Cheers

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