Random embedded images missing from Confluence documents (after update?)

We've noticed that a handful of random images have gone missing from our Confluence documents. The image shows up with a broken link icon. When clicking the image, it takes you to a blank overlay with the following URL at the top:

 

http://server:8080/download/attachments/8618173/image2017-4-19%2014%3A33%3A11.png?version=1&modificationDate=1492630391352&api=v2

 

Is there a way to recover images?

1 answer

Check the file permissions on the Confluence home directory. It's probably easiest to just change ownership on the entire home directory structure to be owned by the user that Confluence runs as. If Confluence was running with a privileged user at some point in its life and now is running as an unprivileged user, you may see this sort of behavior.

If that isn't it, I'd recommend opening an Atlassian Support issue. Attachments don't just disappear during an upgrade normally, so something bad may have happened.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

346 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you