Providing Confluence Access

[Anatoly Klebanov]

I am trying to give On-Demand Confluence access so that other users may view the documentation that I have created. However, even those particular users who have permissions to view specific spaces and even have licensed access, still cannot view it. The following error message appears:

Please help me. Thanks!

[cbenard1 · Accepted solution]

Hi Anatoly,

This could be happening because the users in question do not have application access to Confluence. Please visit User Management from any application >> Application Access link on the left and verify that the specified user has application access to Confluence.

Thanks

Turner

[Anatoly Klebanov]

Hi, Turner,

The users in question have already been provided Application Access to Confluence.

Thanks,

Anatoly

[cbenard1]

Hi Anatoly,

In that case the only other thing I can think for you to check is group permissions. Make sure they are included in a group that has general 'use' permission for confluence in addition to the space permissions you've mentioned. If this is not the case can you please raise a ticket at support.atlassian.comdetailing your issue. This way a support engineer can take a look directly at your instance.

Thanks

Turner