Problems with the Office Connector under Win7 x64, Office 2010 and IE

Here are the problems:

* On our live-system (4.2.2), our employees are not able to open up Office files via *Edit in Office* or *Edit Document* with Internet Explorer 9. The file is opened, but as Read-Only. The system is configured to use HTTPS.

* On a freshly installed test-system (4.2.12), the normal left click didn't do anything at all with IE 9. Using the middle mouse button although, I was able to open up the files correctly and without the Read-Only flag.

We first used XP with Office 2003 ... everything worked just smoothly. After updating to Win 7, some of the PCs kept Office 2003 ... and everything worked as well. It only affects the Win 7 + Office 2010 machines.

This is critical for us, since we still have a lot of .doc, .xls and so on which are not yet migrated to native Wiki content.

2 answers

1 accepted

This widget could not be displayed.

The problem on our side was a 3rd-Party SSO-Module and Apache-Config, which broke the Office-Connector <-> Office 2010 functionality. Disabling the module and returning to the original Apache-Config solved the problem for us.

This widget could not be displayed.

We had the same issue, but it was somewhat intermittant. The only solution that we found was to go into the individitual pc's and do a registry update. We also found that it was a bigger problem for the users who never had Office 2003 installed on their pc's.

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Internet

On the Edit menu, point to New, and then click DWORD Value.

Type BasicAuthLevel, and then press Enter.

Right-click BasicAuthLevel, and then click Modify.


In the Value data box, type 2, and then click OK.

NoteThe mapping is as follows:

0 - Basic authentication disabled
1 - Basic authentication enabled for SSL connections only
2 - Basic authentication enabled for SSL and for non-SSL connections

Exit Registry Editor, and then restart the computer.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

483 views 6 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you