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Problems with authentication



we got some problems at our confluence setup. Its connected to a Crowd server but unfortunatly local users and remote users cannot be authenticated anymore to confluence, so i have lost completly access to confluence.

Does anyone have an idea how to gain access again?


2020-02-25 10:12:36,247 INFO [read-only-transaction:thread-1] [atlassian.confluence.user.DefaultUserAccessor] getUserNamesWithConfluenceAccess Could not find group configured with USE permission: confluence-users
2020-02-25 10:12:36,248 INFO [read-only-transaction:thread-1] [atlassian.confluence.user.DefaultUserAccessor] getUserNamesWithConfluenceAccess Could not find group configured with USE permission: confluence-administrators
2020-02-25 10:12:36,248 INFO [read-only-transaction:thread-1] [atlassian.confluence.user.DefaultUserAccessor] getUserNamesWithConfluenceAccess Found USE permission with no associated username or group: [USECONFLUENCE,0,null,null]
2020-02-25 10:12:38,384 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve
[atlassian.seraph.auth.DefaultAuthenticator] login login : 'admin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie


Actually getting this errors.

Password was already recovered for the admin user, and the length of the active field is also set to 1.

Does anyone have an idea how to fix it?

1 answer


Are you trying to integrate crowd with confluence for the first time? If so, could you please review the document below and confirm the settings.

If you really want local users to login in order to troubleshoot, you can edit seraph-config.xml file to switch to confluence default authenticator (ie

<authenticator class="com.atlassian.confluence.user.ConfluenceAuthenticator"/>

Restart the confluence and try login with local users.





no its was working for 3 years but stopped working a time ago.

The seraph-config.xml looking like this:


<!-- Default Confluence authenticator, which uses the configured user management for authentication. -->
<!-- <authenticator class="com.atlassian.confluence.user.ConfluenceAuthenticator"/> -->

<!-- Custom authenticators appear below. To enable one of them, comment out the default authenticator above and uncomment the one below. -->

<!-- Authenticator with support for Crowd single-sign on (SSO). -->
<authenticator class="com.atlassian.confluence.user.ConfluenceCrowdSSOAuthenticator"/>


Already tried to uncomment the <authenticator class="com.atlassian.confluence.user.ConfluenceAuthenticator"/> line and comment out the <authenticator class="com.atlassian.confluence.user.ConfluenceCrowdSSOAuthenticator"/> but without success. Same error message came.

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