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Problem with unicode in document preview

Райля Нигматуллина November 14, 2017

Problem with unicode in document preview.

Text language Russian:

1 answer

0 votes
Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 14, 2017

Hello,

 

Could you provide your Confluence version? 

And it will be good, if you provide more deatails like, which document gets problem. It is pdf, doc, docx, etc.

Kindly could you use this instruction for troubleshooting. 

https://confluence.atlassian.com/doc/troubleshooting-character-encodings-167194.html

 

 

Cheers,

Gonchik Tsymzhitov

Райля Нигматуллина November 14, 2017

Hello,

Confluence version 5.7.3 and it is doc. The link did not help.

Cheers,
Railya Nigmatullina

Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 15, 2017

Well, 

I have tested on 6.3.4, 6.5.0 - everything is ok. 

1.PNG

Could you provide info about fonts and what about text in russian on the page? 

Could you check it with this example:

http://ofk41.narod.ru/docs/password_oos.doc

 

Anyway, have you create a  ticket here https://getsupport.atlassian.com ? 

I hope it helps you

 

Kind regards, 

Gonchik Tsymzhitov

Райля Нигматуллина November 15, 2017

This problem happened after the migration from Windows to Linux.

The request was not created here  https://getsupport.atlassian.com

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