Possible to submit JIRA tickets from Confluence?

Hi,

We are looking for a way to submit JIRA tickets from a confluence page. Ideally, we would like to have a html form or a plugin that will allow users to fill in a ticket from the Confluence page, and submit tickets to JIRA without having to login to the database.

Are there any good plugins available for this or any documentation available on the subject?

4 answers

1 accepted

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Hi there,

Actually the latest Confluence comes with a feature to create a new JIRA issue and inserting it to the page. Please refer to our documentation here:

Hope it helps.

Cheers,
Septa Cahyadiputra

Hi,

While this is close to what I am after I would like to embed the entire form onto a Confluence page (instead of each time having to go to Insert Jira Issue and filling in the overlay). Do you know if this will come in a confluence update?

Kind regards,

Daniel

Hi Daniel,

I don't think we are planning that kind of implementation on Confluence. You might want to create an improvement request for this.

Cheers,
Septa Cahyadiputra

Hi,

Adding the URL to the improvement request:

https://jira.atlassian.com/browse/CONF-26038

/Daniel

I was wondering about this myself.  Link is dead.

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Daniel,

I think the new Issue Collector in Jira 5.1 can provide you with the functionality you are looking for, even though it is not exactly an inline form in Confluence, it gives the ability to create issues without a context switch.

If you haven't upgraded to version 5.1 yet it is also available as a plugin for Jira 5.0 from the marketplace.

Cheers.//Felix

Ah, thanks! I will try this approach!

Hi!

Is there a way to embed the form directly into the page? instead of having it pop-up with the link on the top/side of the page?

Thanks!

As far as I could tell, and I searched quite a bit, this is not possible.

I raised a Feature Request, please vote for it, as I tihnk this basic functionality would be beneficial to add: https://jira.atlassian.com/browse/CONF-30502

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You could simply create a form in confluence using wufoo or roll your own, then have it email the issue to your jira project. From there you can configure your workflow how you wish.

I appreciate that we can create issues from email, but having an 'integrated' system of Confluence and Jira it would make more sense if they allowed embedding a form to create an issue from a Confluence page, without the need to jump through 3rd party hoops.

Looked for some submitted 'feature request' and couldn't find one, perhaps I'll create it.

I echo TJ's comments. With the current level of integration between JIRA and Confluence, this should be an out of the box feature. It is not far-fetched. It was the first thing we wanted to do when we started playing with Confluence to prototype and demo it to our organization.

I third TJ's comments. This isn't a good user experience; most of the users I'm working with don't like to go through the extra steps. The issue collector from JIRA is a way better user experience. It's sort of shocking how difficult it is to get that user experience inside of Confluence. Even just putting the JIRA widget into Confluence would be a massive improvement.

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Would like to update answers with another alternative, using our add-on for capturing user inputs and creating data forms, it has a very nice integration options with JIRA, https://wiki.vertuna.com/display/CONFIFORMS/Creating+JIRA+issue+with+ConfiForms

 

Best Regards

Sash

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